Legal
Terms of Use
What these terms cover
These terms govern your use of the Hibiscus member application and the member area of this website. They do not replace your membership agreement with Hibiscus The Club Private Limited. Where the two differ on anything concerning your membership, your deposit, your dues or your access to the club, the membership agreement prevails.
Who may use the app
The app is private. It is available only to current members of Hibiscus The Club, and only to the primary member named on each membership. There is no public registration. You sign in with the mobile number recorded on your membership and a one-time password sent to it.
Your account and your entry code
Keep your phone and your one-time passwords to yourself. Club staff will never ask you for a one-time password — if anyone does, it is not us.
Your digital membership card and entry code identify you personally and are not transferable. Reception compares the photograph on our records with the person presenting the code. A code that has been shared, screenshotted for someone else, or otherwise used by a person who is not the member may be refused and recorded, and repeated misuse may be treated as a breach of your membership agreement.
Tell us promptly if your phone is lost or your number changes. Changing the number on a membership requires identity verification by club staff.
The club's records are the authority
The app shows you information drawn from the club's systems: your membership status, your dues, your remaining included services and club notices. We work to keep it accurate and current, but the club's own records are authoritative. If the app and the club's records disagree — for example on a remaining balance or a membership status — the club's records govern, and staff will explain and correct the difference.
The app cannot itself activate, extend or reinstate a membership. Only the club can do that.
Appointments and included services
Included services such as massage, dietitian consultations and private training sessions are arranged with club staff. A request sent through the app or by message is a request, not a confirmed appointment, until club staff confirm it. Cancellation, late cancellation and non-attendance are handled under the club's published policy, which may mean the session is treated as used.
Payments
Where the app offers payment, it is processed by a payment gateway regulated in India. Amounts shown come from the club's systems; the app cannot take an amount you set yourself. A payment is complete only when confirmed to the club by the gateway — not when your phone shows a success screen. Receipts and invoices follow confirmation. Failed, pending, cancelled and refunded payments are handled under your membership agreement.
Acceptable use
Please do not attempt to access another member's information, interfere with or probe the app's security, use automated tools against it, copy or redistribute its content, or use it for anything unlawful or harassing.
Availability
We aim to keep the app available but cannot promise uninterrupted service. It may be unavailable during maintenance, network failure or circumstances beyond our control. If the app is unavailable, club staff will admit and serve members using the club's manual procedures — your membership does not depend on the app working.
Our content
The Hibiscus name, logo, and the design and content of the app and this website belong to Hibiscus The Club Private Limited. You may use them only as part of using the app as a member.
Liability
Nothing in these terms limits liability that cannot be limited under Indian law. Subject to that, we are not liable for indirect or consequential loss arising from use of the app, and our total liability in connection with the app is limited to the membership dues you have paid in the three months before the claim. Your rights under your membership agreement are unaffected.
Ending access
App access ends when your membership ends. We may suspend app access where a membership is suspended, where an entry code is being misused, or where required for security — and we will tell you why.
Changes
We may update these terms. The current version is always on this page with its effective date, and we will notify members in the app of significant changes.
Governing law
These terms are governed by the laws of India. The courts at Raipur, Chhattisgarh have exclusive jurisdiction.
Contact
Hibiscus The Club Private Limited, Block-E, Flat No. 102, VIP Estate, Vidhan Sabha Road, Shankar Nagar, Raipur, Chhattisgarh 492007. Email support@hibiscustheclub.com, telephone +91 94076 01111.