Member Support
We are here to help.
If something in the Hibiscus app is not working, or you need help with your membership, reach us directly. We answer within one working day, and usually much sooner.
How to reach us
| Channel | Details |
|---|---|
| +91 92000 01111 — fastest for appointments and everyday questions | |
| Telephone | +91 94076 01111, 9:00 a.m. to 8:00 p.m., seven days a week |
| support@hibiscustheclub.com | |
| In person | The reception desk at the club in Naya Raipur, Chhattisgarh, once the club opens |
Things we are asked most
The one-time password did not arrive. Wait a minute and request it again. Check that your phone has signal and that the message has not been filtered. If it still does not arrive, call us — we can verify your identity and help another way. We will never ask you to read a one-time password aloud.
I changed my phone number. Come to reception or call us. For your protection, the number on a membership is changed only after staff verify your identity.
My membership card will not load. The card works from your phone's saved copy even with poor signal. If it does not appear, reception can look you up by name or membership number and admit you.
My remaining sessions look wrong. Tell us what you expected and what the app shows. Every balance is explainable from a permanent record, and staff can walk you through it and correct it where we are wrong.
A payment did not go through, or went through twice. Do not pay again. Contact us with the date and amount and we will check it against the gateway before anything else happens.
Deleting your account
You can request deletion of your app account from inside the app under your profile, or by emailing support@hibiscustheclub.com from the address on your membership. We confirm within seven working days and tell you what we must keep for tax and settlement purposes.
Deleting your app account does not by itself end your club membership. For that, follow the cancellation process in your membership agreement.
Privacy questions and complaints
For anything about your personal data, our Grievance Officer is Shrey Goyal, reachable at support@hibiscustheclub.com. See our Privacy Policy for what we hold and your rights. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Company details
Hibiscus The Club Private Limited
CIN U55209CT2020PTC010489 · GSTIN 22AAFCH4087A1Z1
Block-E, Flat No. 102, VIP Estate, Vidhan Sabha Road, Shankar Nagar, Raipur, Chhattisgarh 492007, India